Legal mentions 


Les laboratoires culinaires Aellen is a partnership company active in the field of preparation and processing of food during cooking classes or cooking demonstrations in a private or public setting. It is also active in the distribution of products in connection with the food sector. Les laboratoires culinaires Aellen is registered with the Swiss Chamber of Commerce under the name:

Les laboratoires culinaires Aellen

Chemin de Maujobia 127

2000 Neuchâtel

These general terms and conditions of sale, that Les laboratoires culinaires Aellen reserve the right to modify at any time and without notice, apply to and govern all orders placed on the website. These Terms & Conditions govern the contractual relationship between Les laboratoires culinaires Aellen and the client, both parties accepting them without reservation.





All prices are shown in Swiss francs. VAT is clearly indicated for services that are obliged to have it and is charged in addition to the quoted price.

All orders are exclusively placed through the website. After filling out the purchase order and before payment, a summary of purchased products is displayed, with the total price (including taxes and transportation costs). The prices listed on the order confirmation are binding.

In case of price errors, Les laboratoires culinaires Aellen reserve the right to change them, while offering the customer the choice to cancel his order if the new price does not suit him.

In addition, Les laboratoires culinaires Aellen reserve the right to accept or refuse any order at its discretion.





Tenders submitted in writing bind Les laboratoires culinaires Aellen. When the client asks for additional services, that are not included in the offer, these are charged separately.

An offer is valid for 30 days, unless the parties have agreed in writing to another term. All documents and samples delivered with the offer remain the property of Les laboratoires culinaires Aellen. Without written agreement, it is not possible to transmit documents to a third party. Estimate values are not binding Les laboratoires culinaires Aellen, and can only serve to estimate the magnitude of an order.

An offer shall be deemed accepted if the customer agrees in writing, e-mail or during a personal interview. Les laboratoires culinaires Aellen & Vifian Benoit confirm in writing the receipt of the order.

If the customer wishes to make changes to the order confirmation, Les laboratoires culinaires Aellen will inform him if the changes are possible, and, if applicable, the effects it will have on the performance of the services, deadlines and prices.



 Payment methods 


Several payment methods are offered to the client:

  • par by credit card (VISA, MasterCard)
  • with Paypal online: 

Transactions on are secured by the Paypal payment system PayPal automatically encrypts confidential data between your computer and the PayPal system with a length of encryption key of 128 bits (the highest currently available on the market) and the Secure Sockets Layer (SSL) Protocol. This data can not be detected, intercepted or used by third parties. It is not stored on our computer systems. PayPal is a technical provider is not responsible for any claims relevant to the orders. For more information about Paypal you can log on to

All online payments with credit cards go through a secured server. The order amount is debited immediately upon confirmation.

By confirming his reservation, the client certifies to be 18 years or older.

For businesses, the services are paid based on a deposit invoice of 50% upon confirmation of the order. The balance is due within 10 days. After this time, the following charges will apply:

  • 1st and unique reminder, administrative costs of CHF 30.-
  • Following warning, additional administrative fee of CHF 100.-

The alien company will bear all costs related to the payment of the invoice.



 Gift card 


The gift card can be used as a payment method on the website.

The amount and number are shown on the front of the card.

The gift card is valid for one person, based on available places on the website.

A gift card that does not mention either the amount nor the number is not valid. Any alteration and total or partial reproduction of the gift card is prohibited. Any modification or operation making it unreadable makes the gift card invalid. Any alteration or damage, whatever the nature, causes the immediate revocation of the card.

A gift card is not convertible in cash but is transferable to third parties.

In case of a difference in favor of the customer, between the amount of the card and the price of the class, a gift card will be issued for the residual value.



 Order confirmation 


Upon receipt of payment, the customer will receive a confirmation by e-mail to the email address indicated on his registration form.



 Exchanges & refund 


The class registration is final. If the client is unable to attend the purchased class, he may invite a third party to attend in his place if he wishes.

If Les laboratoires culinaires should postpone a cooking class to a later date, and that date does not suit the customer,he can offer his place to someone close to him and communicate by e-mail to his name, first name, e-mail address and telephone number. However, if the customer does not find anyone to replace him, Les Laboratoires culinaires will establish a credit note to be used for a future cooking class.

If Les laboratoires culinaires Aellen  have to cancel a class, the full amount of the entry fee will be refunded to the customer or converted into a gift voucher if he so desires. 

It is also possible that the chosen menu is changed without notice. No compensation can be demanded by the customer.

The customer must notify Les laboratoires culinaires Aellen of any severe food allergies he might have at the latest 10 working days before the date of the purchased class. Les laboratoires culinaires decline any responsibility in case of an allergic reaction not provided by the client.  



 Exchange and refund of packaged products 


The packaged products are elaborated with the greatest care. If however, the customer notices upon receipt of the product that it has been damaged or that the expiry date has expired, he can report it to us by e-mail to the price of the product will be refunded to the customer or converted into a credit note if he so desires. Shipping costs will not be refunded.

It may also be that the customer does not like the product. The customer is free to inform us of his dissatisfaction by e-mail at We will treat all criticism in a constructive way and review the product in question. No compensation can be required by the customer for this specific reason. 

The composition of the product is indicated in the details of each article. In case of doubt, the customer can contact Les laboratoires culinaires by e-mail at TLes laboratoires culinaires decline all responsibility in case of allergic reaction.   



 Shipping conditions 

All orders placed before 5pm on weekdays are shipped the next day by Swiss post according to the shipping method chosen by the customer. Orders placed on Fridays are dispatched the following Monday. 
Orders are delivered within 2-3 working days (ECONOMY). The customer is free to choose a faster delivery method (delivered the next day, with the exception of orders placed after Friday noon) for a surcharge (PRIORITY). 
The weight of the package is automatically calculated and the shipping costs are indicated at the bottom of the order summary.  


 Security & personal data confidentiality 


To make purchases on the website, all users need to register. All customer data is treated confidentially. The processing of personal information is subject to Swiss laws on data protection.

Les laboratoires culinaires Aellen collect and save data required for commercial development and transmit them only in the processing of an order.

Les laboratoires culinaires Aellen use such data for commercial purposes within the company. They also collect, optionally, the birth date, phone number and email address of the customer.

The customer may object at any time to other uses and/or transmission of their data for advertising purposes, by a simple written message addressed to Customer Service.

The customer may, at its discretion, rectify and cancel the information contained in the online registration form on this website or in writing by sending an email or by regular mail to:

Les laboratoires culinaires

Ch. De Maujobia 127

2000 Neuchâtel






Les laboratoires culinaires Aellen can not guarantee the accuracy, completeness or timeliness of information available on its website but is committed to serving its clients.

This site may be linked to other sites that are not maintained by Les laboratoires culinaires Aellen. Les laboratoires culinaires Aellen are not responsible for the content of these sites. The inclusion of any link to such sites does not imply endorsement, sponsorship or recommendation by Les laboratoires culinaires Aellen sites. Les laboratoires culinaires Aellen are not responsible for links to another website than the Les laboratoires culinaires Aellen.



 Ownership of website content 


All drawings, illustrations, icons, graphics, photographs, images and all other elements included in this website belong exclusively to Les laboratoires culinaires Aellen.

Any partial or total use of photographic and graphic materials of this site is subject to payment of copyright. Reproductive rights will also be required when an image is copied or used as a model participant in the creation of a new work.

For full or partial reproduction of this site, you can forward a written request to the address



 Applicable law & jurisdiction;


Swiss law is applicable to all relations between the client and Les laboratoires culinaires Aellen. An amicable solution should be sought before starting legal proceedings.

Only the French version of the General Terms & Conditions of Sale shall prevail.